Privacy policy

LAVA CASA is a Dubai-based interiors and home products brand. This policy covers information we handle when you browse our website, request a consultation or quotation, subscribe to updates, or purchase from us. The business named on a quotation or invoice is responsible for that transaction.

You may give us your name, email address, phone number, project details, product selections, delivery information, and messages. For orders, we also receive order and payment status information. Payment card details are handled by the checkout payment provider, not by our consultation form.

Our website and commerce platform may collect technical details such as IP address, browser and device information, pages visited, and interactions needed to operate the site and protect it from misuse. Your browser may store your cart, wishlist, and recent searches.

We use your information to answer enquiries, prepare quotations, manage orders and projects, arrange payment, delivery or installation, provide support, operate and understand use of the website, prevent misuse, and meet legal and accounting obligations.

We send promotional emails if you subscribe or otherwise agree to receive them. A consultation enquiry alone does not subscribe you to marketing. You can unsubscribe using the link in an email or by contacting us.

The website and Shopify checkout use cookies and similar technologies for sessions, shopping features, and store analytics. These help us understand visits and product activity. Browser storage may remember your cart, wishlist, recent searches, or a dismissed message. Clearing browser data can remove these choices. We will provide any additional information or consent choices required for optional tracking under applicable law.

We share information when needed with Shopify and its commerce services, payment processors, delivery and installation partners, suppliers involved in your order, and providers who support our systems. We may disclose information when legally required, to protect rights or safety, or in a business transfer.

Some providers may process information outside the UAE. Where this happens, we take steps required by applicable data protection law to protect it.

We use reasonable administrative and technical safeguards, although no online service can guarantee absolute security. We keep information as long as needed to respond to requests, fulfil orders, provide support, maintain business records, resolve disputes, and meet legal requirements. When it is no longer needed, we delete or anonymise it where reasonably possible.

Subject to applicable law and identity checks, you may ask to access, correct, delete, or restrict use of your personal information, or withdraw consent where we rely on it. Some records must be kept for legal or contractual reasons. You can also clear browser storage and manage cookies in your browser settings.

Our products and services are intended for adults. We do not knowingly collect children's personal information through this website. Please contact us if you believe a child has provided information to us.

For privacy questions or requests, email care@lava-casa.com. You can also contact us at Al Quoz Industrial 1, Dubai, United Arab Emirates. We may update this policy as our services or legal requirements change. The date above shows when this version was last revised.